99EX HomeBase/ChargeBase/NetBase, SMS 3-day turnaround, comprehensive coverage, 5-year
- Full Comprehensive Coverage: Devices covered for normal wear and tear or accidental breakage
- Three or Five-Year Programs: Devices with a three-year warranty or less begin with a three-year Service Made Simple package, and those with a five-year warranty begin with a five-year package
- One-Day Turnaround Promise: Hand-held and handsfree devices received will be serviced in one business day (24 hours) and shipped back via expedited delivery
- Three-Day Turnaround Promise: Mobile computers and bioptic scanners received will be serviced in three days and shipped back via expedited delivery
- Value-Added Maintenance Included: Devices will receive any pending engineering changes such as firmware upgrades during the repair process at no cost
- Additional Value-Added Services Available: Optional services including advanced exchange, battery maintenance and quarterly reporting can be added to Service Made Simple packages
